Stock Shift – Returns & Refunds Policy (UK)
At Stock Shift, we aim to be fair, transparent, and compliant with UK consumer law and payment provider requirements.
- Statutory Right to Cancel (UK Customers)
If you place an order online, you have a legal right to cancel within 14 days of receiving your goods under the Consumer Contracts Regulations.
- You must notify us within 14 days of delivery
- You then have a further 14 days to return the goods
- Non-Returnable Items
The following items are not eligible for return or refund unless faulty or not as described:
- Reading glasses
- Sunglasses
- Any eyewear that has been worn, used, or has had protective seals removed
- Items showing signs of wear, damage, or misuse
- Gift cards
- Final sale or clearance items
- Custom or personalised products
These exclusions are permitted under UK consumer law for hygiene and safety reasons.
- Eyewear Fit & Style Disclaimer
All eyewear sold by Stock Shift is subject to individual fit, comfort, and style preference.
- Minor fit issues, personal comfort, or aesthetic preference do not qualify as defects
- We encourage customers to review product descriptions, sizing information, and images carefully before purchasing
- Colour variations may occur due to screen settings and lighting
This disclaimer does not affect your statutory rights where an item is faulty.
- How to Request a Return or Cancellation
Contact us at:
Contact@stockshiftuk.co.uk
Include:
- Order number
- Item(s) concerned
- Reason for return or cancellation
Returns sent without approval may be refused.
- Refunds (PayPal, Stripe & Woo Payments)
- Approved refunds are issued only to the original payment method
- Refunds are processed within 14 days of receiving the returned item or proof of return
- We do not offer cash, cheque, or alternative payment refunds
This policy complies with PayPal, Stripe, and Woo Payments dispute requirements.
- Faulty, Damaged, or Incorrect Items
If your item arrives faulty, damaged, or incorrect:
- Notify us within 48 hours of delivery
- Provide clear photographic evidence
We will offer a repair, replacement, or refund in line with consumer law.
- Return Shipping
- Customers cover return shipping unless the item is faulty or incorrect
- We recommend tracked shipping
- We are not responsible for items lost in transit
- Payment Disputes & Chargebacks
Before raising a chargeback or payment dispute, customers must contact Contact@stockshift.com.
Unauthorised or premature disputes may delay resolution and may be rejected where our policy and proof of delivery are provided to the payment processor.
FAQ Version (Customer-Facing, Short & Clear)
Can I return reading glasses or sunglasses?
No. For hygiene and safety reasons, eyewear cannot be returned once opened or worn, unless faulty.
What if my glasses don’t suit me?
Fit, comfort, or style preference is not considered a fault. Please review product details carefully before ordering.
How long do I have to cancel my order?
UK customers can cancel within 14 days of receiving their order, then have another 14 days to return it.
Do you offer exchanges?
We only offer exchanges for faulty or damaged items.
Who pays return shipping?
Customers are responsible for return shipping unless the item is faulty or incorrect.
How long do refunds take?
Refunds are processed within 14 days after we receive the returned item.
What payment method will my refund go to?
Refunds go back to the original payment method only.
US & International Returns Policy
Stock Shift International Returns Policy
For customers outside the UK, returns are accepted only if the item is faulty or incorrect.
We do not accept returns for:
- Change of mind
- Fit, comfort, or style preference
- Reading glasses or sunglasses once opened or worn
Faulty or Incorrect Items (International)
If your item arrives faulty or incorrect:
- Contact us within 7 days of delivery
- Provide clear photographic evidence
If approved:
- We will offer a replacement or refund at our discretion
- Refunds are issued to the original payment method only
International Shipping Costs
- Customers are responsible for return shipping costs
- Customs duties and taxes are non-refundable